Mobile Phone Problems & Their Solutions

 IS YOUR PHONE WORKING CORRECTLY?

Technology is not always perfect, so you can experience different problems that you can solve by yourself. Cell phones may present faults some times and we know it can be a very stressful situation. That is why we decided to make a top 10 of the most common mobile phone problems and their solutions, so you can solve them without losing your head –and your money-.

Of course, there are several troubles that are a bit more difficult to solve if you are not a technology expert. If you cannot do it by yourself, we recommend you to take your mobile phone to an authorized service technician and hopefully, they will help you. So, we invite you to come with us and discover things that maybe you did not know about your cell phone.  

1. Slow Phone

This is something that everybody has experienced at least once. It is the most common mobile phone issue and it can be associated with old phones. However, newer devices can present the same problem. When your Random-Access Memory (RAM) is full of apps and files that you do not use or need, your phone tends to respond slowly.

The Solution: Clean your cell phone and close/delete apps, files and clear the cache data. If you recently installed an app and your phone is not working well, you should uninstall it and see if your mobile phone runs faster. If this does not help you, you can also try saving important information on Google Drive, Dropbox or just on your computer. Then, you can restore your cell phone to factory data.  

2. Overheating Phone

This usual problem can be related to the previous one. An overheating phone is sometimes related to problems with your phone battery. But, it can also be related to your charger and also with the place you normally have your phone. If you are experiencing this, you should solve it soon because your battery and your phone screen can be seriously damaged.

Possible Solutions: You should try the previous possible solutions first to see if this problem is directly related to your battery issue. If it keeps overheating, try to carry your phone in a fresh place and keep it away from the sun’s heat. You can also give your phone some minutes to “refresh” and start using it again.  

3. Full Storage Space

Maybe you are the kind of person that saves too many photos, songs, documents and some other files and although you do not need them anymore, you do not delete them. Sometimes those files are so old that you forget you have them stored in your cell phone. Unnecessary apps also occupy important storage space that can be used for other matters.

The Solution: This fourth common mobile problem can be related to the first we already mentioned before. When you have filled up your storage space, your cell phone tends to respond slowly. So, the possible solutions for this problem are the same: try to delete those files and apps that you do not use anymore, you can also delete old calls and text messages and clean the cache data. Try to transfer those files you would like to keep with you on an online cloud or buy a microSD card to save that valuable information in a safe place.  

4. App Crashes/Freezes

This problem happens a lot and, although it is a very annoying thing, it is not so difficult to solve. Although it should not be a common thing, the truth is that apps sometimes present this issue and can be related to bugs on the app or maybe your operating system is not the best or the newest for those apps. There are apps that are constantly adding new options and improving some details for better performance, but sometimes your phone just cannot support the latest version and that app starts crashing all the time.

The Solution: The first thing you should try is to restart your cell phone and start using the app again. You can also go to the App Manager and stop the app, sometimes cleaning the cache data also works. If it continues doing the same, try to uninstall the app and install it again. As it was mentioned before, sometimes the app has a lot of bugs that cause this problem.  

5. Wet Cell Phone

Do not feel bad if you dropped your mobile phone and now it is wet. This happens a lot and most of the time it can be solved.

The Solution: The first this you should NOT do is to turn ON your device. It can be just the worst thing to do. Remove the battery and put the cell phone in a bowl full of rice. It will help to absorb the moisture. Now, take it to a service workshop and let them fix it.  

6. Google Play Store Does Not Download Apps

This is something frequently experienced by Android users. People tend to panic and think there is nothing they can do and they will not be able to download anything again. Relax, we have 2 ways to fix this.

The Solution: The first option –and the most recognized- is to clean the Google Play cache. How can you do it? Go to Settings – Apps – Open Google Play Store – Clean Cache – Restart your phone. The second way to solve this problem is to clean the Google Play Store history. This is more simple than the first solution. First, you need to Open Google Play Store – Settings – Choose Clean History.  

7. Google Play Store Crashes

We know how annoying is that you try to look for an app and Google Play crashes all the time. This happens a lot and must of the time is because of a corrupt cache. It should be solved with similar steps mentioned before.

The Solution: Although some menus vary, most Androids have the same options. So, you just need to go Settings – Apps – Open Google Play Store – Clean Cache and Data – Restart your phone. This should fix the crashing problem. But if it does not work, try doing the same with Google Play Services and Google Services Framework.  

8. Connectivity Issues

Sometimes the connection through Bluetooth or WiFi can be a little bit difficult. This is one of the most common problems among Androids that can be solved just with a couple of simple steps.

The Solution: We recommend you to enable the airplane mode for at least 1 minute. Then, try to connect again. Occasionally, you can turn OFF and ON the connection that is failing and then try to connect it again.  

9. Synchronization Failures

Sometimes you are trying to sync your account to a specific app but it seems just impossible to do it. Sometimes the app does not show you what the problem is, so you are not sure what you should do. When you have synchronization failures there are a few steps that you must follow.

The Solution: First of all, make sure that you are connected to the internet. You also need to check if the services that are you trying to sync (just like Google or Dropbox) is working as well. Another thing that you should do is to verify your password, check if it is correct and try again. If any of this works, remove entirely your account from your device and add it again.  

10. Unsent Messages

Sometimes happens that you are texting someone and then the screen show “Message not sent, touch to retry”. You try over and over again to send the same message but it shows the same annoying alert.

The Solution: The first thing you must do is to make sure that you are connected to a WiFi network or that your mobile network is working correctly. Then, click on the message that was not sent and select the resend option. This should be enough, but if you still have the same issue, try to restart your phone or try downloading another message service app.